FAQ

Please call or WhatsApp us with your contact name, number, vehicle number, chassis number & mileage and we would create an appointment alert for you. On creating an appointment you will receive an sms alert and a reminder as well.

We use original Mercedes-Benz parts catalog and are able to identify the exact correct parts for your vehicle once the chassis number is provided through the system.

It is usually on a printed sticker on the center pillar and once visible once you open the front driver side door. The engraved chassis number is usually on the floor underneath the driver’s seat.

Depending on the mileage of the vehicle and previously done repairs we can tailor a custom service plan for your vehicle for pending services. Many services such as gearbox oil change, brake oil flush go unattended and we can recommend at the correct time to do the pending services.

We require contact name, number, vehicle number, chassis number & mileage in order to provide a quotation. Over the phone / email quotations are absolutely free and there are no obligations. We could require clear descriptions and/or pictures of the parts required. Certain jobs require a physical inspection and cannot be quoted over the phone. Our team will request you bring the vehicle to one of our branches to carry out an inspection in that case.

We have Mercedes-Benz genuine parts, aftermarket and used parts. Please state the quality of parts you require and we will source you parts that match your budget.

For Mercedes-Benz genuine parts there is a 1 year warranty period. For other brands, warranty depends on brand and most products do carry a warranty of 6 months to 1 year. Used parts do not carry a warranty. Wear & tear parts such as brake pads / suspension parts do not carry warranty usually, however they may be subject to case by case evaluation. Please consult our service advisor for more information.

Inspection charges depend on the complexity of the job. Certain jobs require in depth diagnostics in order to localize the cause of the fault. Please consult our service advisor for more information.

We usually do not fit parts brought in from outside, however it is usually decided case by case. Please consult our service advisor for more information.

Yes, all our branches have 24/7 security and are monitored by CCTV. If you are leaving the vehicle at the premises you will receive a inventory check up of the vehicle.

We will immediately look for the parts from our trusted network of suppliers with over 30 years experience dealing with.

You should contact and arrange an appointment with Avinda Motors to investigate the fault.

That will cause the tire pressure to be uneven and lead to instability of your vehicle while driving. We recommend immediately checking the tires.

Brakes should be inspected on every scheduled service.

It is always best to go with the manufacturer’s recommendation to prevent engine damage. Mercedes-Benz has approval ratings for each engine type. Make sure the approval rating matches your Engine.

Oil is the main source of lubrication of the moving parts in your engine, which is vital in cooling and maintaining its optimal performance and reliability, failing to change oil can put extra strain on your engine’s internals and ultimately manifest mechanical failure.

It is to ensure even wear on the tires, and helps longevity of their lifetime.

Repair times are calculated relative to what is required in the service scheduling.

Factory New: an abbreviation for factory-new parts is OE (Original Equipment)

OEM (Original Equipment Manufacturer) normally the producer of the parts supplied to the car manufacturer. It is usually equal or very close quality to that of OE parts.

Aftermarket: Brand new parts that are supplied from many manufacturers all over the world. They may or may not be supplying to car manufactureres

Remanufactured / Reconditioned: There is a common misconception in Sri Lanka that reconditioned parts are just used parts. The true meaning of reconditioned means an original used part that has been repaired / reassembled so it can be used again

Used Parts: Pre-owned parts that have been previously fitted to other salvaged cars/

We accept both Visa and Master card.